Top grain leather will experience scratches and other signs of aging. However, since Top grain leather ages gracefully the scratches will become less noticeable with the pass of time.

If the product is in Stock the order will be processed within 24 hours. Once the order is processed it will be shipped. The delivery takes around 3-5 days once it is shipped, depending on the State you are in. 

For Out of Stock items we need 7-9 days to restock the item if we are not in a busy Season. If it is a busy Season such as Christmas expect for Out of Stock items to be restocked within 14 days. Once the product is restocked the normal Shipping process applies. The order is then processed within 24 hours and shipped. The delivery takes around 3-5 days once it is shipped  depending on the State you are in.

All Personalized leather products are Final Sales, meaning they cannot be returned or exchanged. If your order is not a Final Sale item you may contact us for a Refund. You must write to info.isamiluci@gmail.com Please read our Refund/Exchange policies here.

Please go to Track my package. If the link says the package has been Delivered you may contact DHL with your tracking number. The postal carrier is responsible to ensure a timely and accurate delivery. If you are unable to resolve the issue please contact us at info.isamiluci@gmail.com

Our hours of operation are Monday through Friday 8 am to 8 pm PST

You can contact us via email at info.isamiluci@gmail.com or go to the Contact us page and send us a message and we will respond within 24 - 48 hrs. Thank you!